Our Volunteers are the lifeblood of our Op Shops and are recognised for the valuable contribution they make to our community.

People in our community volunteer for many different reasons, for some working with the Service can facilitate a return to paid employment or a valuable source of self-esteem, connection and friendship. For our customers, Op Shops are not just a place to source affordable essentials but they are also a safe place where people can drop in and connect within the local community.

The Westpac Rescue Helicopter operates 6 Opportunity Shops across the Northern NSW region including: South Grafton, Coffs Harbour, Ballina, Yamba, Casino and Tenterfield. This network contributes significantly to the fundraising revenue of the Service which is vital to keeping us flying for our community. Our Volunteer led Op Shops help to minimise reliance on fast fashion, reduce the volume of clothing going to landfill and further support the ethical production of clothing.

Join our helicopter family

Start your volunteer journey today by applying online or contact your local Westpac Rescue Helicopter base on 1800 155 155.


Shop 2/8 Martin Street, Ballina

Phone: 6681 1135

Mon to Fri 9.00am – 3.00pm

Sat 9.00am – 12.00pm

63 Spring Street, South Grafton

Phone: 6643 3355

Mon to Fri 9.30am – 2.30pm

Sat 9.00am – 12.00pm


112 Barker Street, Casino

Phone: 6662 2422

Mon to Fri 9.00am – 3.00pm

3/22A Scarba Street, Coffs Harbour

Phone: 6650 0591

Mon to Fri 9.00am – 4.00pm

Sat 9.00am – 12.00pm

20 Yamba St, Yamba

Phone: 6646 2779

Mon to Fri 10.00am – 2.00pm

Sat 10.00am – 1.00pm (when Volunteers are available)

194 Rouse Street, Tenterfield

Phone: 0437 631 600

Mon to Fri 10.00am – 3.00pm

There is a wide range of voluntary work in our Op Shops. Volunteers can serve customers, tidy shelves, and help sort and price goods. The Op Shop also performs an important social role by helping individuals and families in need to equip their homes and clothe themselves.

If you’re looking to donate some unwanted items, the Shops accept all clean clothing, linen, manchester, foot wear and general bric-a-brac. The Shops do not accept electrical items, furniture or mechanical items such as prams or bikes.

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